Privacy Policy

Effective Date: October 3, 2024

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This Privacy Policy describes how Natikari (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website, interact with us via email or social media, or participate in our tours.

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1. Information We Collect

 

We collect information from you when you voluntarily provide it to us through various interactions.

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A. Contact and Communication Data

When you reach out to us via the methods outlined in our FAQ (phone, WhatsApp, email, or social media), we collect the following:

• Contact Information: Name, email address, and phone number.

• Correspondence: The content of your message, query, or request.

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B. Booking and Transaction Data

When you book a tour through our integrated booking calendar, personal and payment data is collected.

• Required Booking Data: Full name, phone number, email address, selected tour date, and number of participants.

• Payment Information: Payment details (processed securely by our third-party booking partner and never stored directly by Natikari).

• Health and Safety Information: Any medical conditions or accessibility needs you advise our staff about (as mentioned in the "What do I need to bring?" section of the FAQ).

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C. Usage Data and Tracking

We use tracking services (like Google Analytics and social media pixels, as mentioned in our Marketing Plan) to understand how visitors use our website.

• Non-Personal Data: IP address, browser type, device type, pages visited, and time spent on the website. This data helps us improve the user experience.

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2. How We Use Your Information

 

We use the collected information for the following purposes:

1. To Fulfill Bookings: To process your reservation, confirm your tour details, and arrange meeting points and transportation as necessary.

2. To Communicate: To respond to your direct inquiries via email, phone, or WhatsApp, and to provide pre-tour and post-tour information.

3. For Safety: To understand and prepare for any reported medical conditions to ensure your safety and comfort during the tour.

4. To Improve Service: To analyze website traffic and user behavior (using Usage Data) to optimize our website, tours, and marketing effectiveness.

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3. Sharing Your Information

 

We do not sell your personal information. We only share it with third parties necessary to run our business and provide the services you requested:

• Third-Party Booking System: Your booking data is shared with the third-party provider that manages our booking calendar and payment processing. This system is responsible for its own data security and privacy compliance.

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

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4. Your Rights

 

Depending on your location, you may have the right to request access to the personal data we hold about you, to ask that your personal data be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

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5. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by:

Email: rancho.natikari@gmail.com